Any state or commercial institution whose activities are aimed at providing citizens with certain services is obliged, in accordance with the Law of the Russian Federation “On the Protection of Consumer Rights,” to carry out its actions at the proper level. Even if we are talking about the largest banking organization - Sberbank of Russia. Recently, people have often encountered annoying misunderstandings in calculations or dishonest performance by bank employees of their duties. Then the question arises - where to complain about Sberbank of Russia and how to do it correctly?

In case of any violation of civil rights, including consumer rights, citizens of the Russian Federation have the opportunity to protect them, no matter where they were violated: whether in a library, in a store, and even more so in a bank. And you don’t have to wait for some special violation - as soon as your rights have been violated, you need to protect them.

Information about violations of consumer rights is necessary not only for you to protect them, but also for the organization itself, so as not to repeat similar situations and preserve its reputation.

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Methods for filing complaints

You can file a complaint in the following ways:

Which complaint method should you choose?

Despite the abundance of forms and ways to file a complaint about service at a Sberbank branch, you need to know what to pay attention to first.

As practice shows, the most effective way to resolve a conflict is the first method - filing a written complaint. Since the employee in whose name the complaint is made is interested in a quick solution to the problem that has arisen.

An employee of any Sberbank branch must, upon the first request of the client, provide a book of reviews and suggestions (book of complaints), in which you can add your comments and suggestions regarding improving the work of the bank branch.

Main points of the content and form of the written application:

The response to your complaint must be in writing only, and not verbally or by telephone. Since it is a document that can be used in further possible disputes in court or other higher government institutions.

Complain online

Method	Feedback from the bank	Via Internet Banking
Website	Sberbank main website	Personal account in Sberbank Online
Steps to present a complaint	Follow the link http://www.sberbank.ru/ru/feedback Find the “Feedback with the bank” form; We indicate what your request is about, the service region and where the situation occurred. We describe the situation - in no more than 5000 characters, only facts; Provide your email address to receive a response; Be sure to remember (write down) the number of your application; Use the number to check (via the same website) the status of the request; We check the email address for an official copy of the response.	We go to Sberbank’s personal account using the link https://online.sberbank.ru. We look at the very bottom of the page in small print: “Letter to the bank.” Write a message stating the essence of the complaint. You are waiting for a response to your complaint in your message history.

Complaint to the regional director

If the head of the bank office, whose employee violated your consumer rights, was unable to resolve the conflict, you should contact the regional director or division director. Write your complaint in writing and be sure to ensure that the complaint is assigned an incoming number and that you are given a copy signed by the person in charge.

Even a queue at a cash register or a dirty ATM is considered a violation of consumer rights. Because the management of a bank branch is obliged to organize the work of their department in such a way that clients feel comfortable.

Contact Rospotrebnadzor

If it was not possible to solve the problem of banking services at the level of management of the bank or region, do not despair - you need to contact higher organizations, for example, Rospotrebnadzor. This government agency, which controls, in particular, the quality of banking services, has its own hotline (tel. 8-800-100-00-04), as well as a website on the pages of which you can make online requests. In a special form for citizens, you need to post the content of your problem (there is a limit of 2000 characters, but you can attach a photo or document). The subject of the appeal must indicate “Poor provision of banking services”, and be sure to leave all possible contact information. The appeal is numbered and considered for 10-30 days, depending on the complexity.

The most important banking institution

The Central Bank of Russia is a strict financial institution that monitors the activities of all commercial banks, the quality of services they provide to the population, and can punish up to and including revocation of the license. You can contact its representatives through the electronic reception, in which you must clearly indicate the essence of the unresolved problem. Choosing the right topic and type of problem will speed up the response.

If, nevertheless, it was not possible to obtain a positive response to your complaint in the ways mentioned above, there is still one more chance - go to court.

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When becoming a bank client, most of us expect to receive unsurpassed service, inspired by advertising. However, instead of a smiling young lady offering coffee and a news magazine, many often receive arrogant and unserious student managers with a dubious reputation. Even more often you can hear unflattering reviews addressed to you from employees of the call center, credit and even operational departments. Although, it would seem, everyone is obliged to “circle” the client and give him appropriate compliments. Moreover, this applies not only to small financial organizations, but also to experienced banks. A striking example of this is Sberbank. What to do in such a situation? Who should I contact? And where to complain about Sberbank?

"Do you have a plan, Mr. Fix?"

Before you do anything, remember that a complaint is a very important tool in fighting for your rights. It’s just that it’s worth acting with its presentation and design very prudently and skillfully. Therefore, when asked from the famous Australian animated series “Around the World in 80 Days,” you should already have a clear plan of action.

First, weigh the pros and cons, think about whether it’s worth complaining at all. Are you sure you weren't acting emotionally? Were your rights really violated or were you the initiator of the conflict? Do not forget that even in court, both participants in the incident are heard. Therefore, mentally answer these questions and scroll the whole situation back. If your rights were truly violated, you need to find out where to complain about Sberbank employees. So, what are the options in this case?

Where to go: options

There are several places where you can actually turn for help. One of them is the administration of Sberbank itself. Representatives of this organization still understand their dependence on customer loyalty.

After all, it is positive reviews about the work of a financial institution that form its reputation. Moreover, in this situation it does not matter at all what kind of client it is - an individual or a representative of a large corporation. That is why the bank has an entire service responsible for monitoring customer opinions, and employees who quickly respond to problems and conflicts that arise. This means that if you don’t know where to complain about Sberbank, you should contact this service. How to do it?

How to complain through the official website of the bank?

In order to tell bank representatives about the problem, you must perform the following steps:

• go to the official website of the bank;
• in the upper right part of the menu, select the “Feedback” tab (or a similar one is located in the lower right corner).
• fill in the form;
• send.

This is where you can complain about Sberbank of Russia without leaving your home. The main advantage of this treatment is that you don’t need to go anywhere. And the answer to your complaint will be sent to the email address you provided or by phone (in the form of SMS).

How to fill out the application form?

When filling out this form, you must provide the following information:

• whether you are private or ;
• purpose of the appeal (for example, a complaint about inappropriate behavior of employees of branch No. 8 in Moscow);
• reason for contacting (here you can select “service” or “other”);
• describe the essence of the problem as concisely and accurately as possible;
• Contact details.

At the end of filling out the form you can provide evidence of your case. For example, if negligence or incorrect handling occurred during correspondence with a representative of the bank’s online support. This appeal will definitely go to the service dealing with the quality of customer service, where it is not only possible, but also necessary to complain about the work of Sberbank.

Important points to remember when applying

By leaving your complaint using feedback, you will always be able to control what stage of consideration it is at. This can be done thanks to the individual number that is assigned to your request. If there is no response from the bank, you can also repeat the appeal, indicating the complaint number and the fact that it was sent again.

Contacting the branch management directly

Every client who contacts the bank should know where to complain about Sberbank employees. For example, an excellent lever of influence over careless employees is their superior management. He is the one you can contact. Additionally, it makes sense to make an entry in the complaint book, which is available in each branch.

Rudeness, unprofessionalism, gross mistakes, deliberately false information - all these are components of poor service. But the worst thing is that this happens not just in a store or salon, but in the largest bank in Russia. This article will talk about exactly how to cope with the fact that you have become a victim of these factors, where you should write, what you should do and, most importantly, how to ensure that you are heard.

And first of all, let's decide what exactly needs to be written in the complaint, what it should look like so that the work on it is as productive as possible.

What should a complaint against Sberbank look like?

1. Description of the situation. It should be thorough, detailed, and also meaningful. Try to avoid general phrases, write to the point, mentioning specific facts and details. All these little details are of great importance when it comes to working on a complaint; it is based on them that work with employees will be carried out.
2. Time, place, names. This is very important, so do not be lazy to indicate the office address (or its name), and also remember the exact time. The more data you have about the incident, the better the result will be. Also, ideally, you need to indicate the names of the employees who were involved or who themselves caused the disgusting service.
3. What do you want to receive? This could be an apology, a demand to return some funds that you were deceived into spending, or it could even be a demand for the dismissal of a specific employee. If the complaint does not have a clear problem that needs to be solved, there are no requirements, then it can be considered as a last resort. It is the demands for action that incite response.

Now you have a complete, complete one, where the details are indicated, the problem is fully described, with which you can already begin the offensive. Why do you need to write all this for yourself in the first place? When you write a complaint, you can first calm down so as not to act rashly. This is very important, because then you will be able to see what is written and soberly assess the situation. And you will also immediately collect the available information, while the details are not yet forgotten, this will be very useful to you in the future.

So, look at your complaint, check that you have provided all the necessary information. Have you checked? If yes, then now it’s worth discussing what ways there are to send this complaint.

Where to complain about Sberbank of Russia?

There are quite a wide range of methods. Sberbank of Russia looks at and even supervises claims, reviews and comments not only on its official website, but also on several other resources with competent employees. Sberbank has a special division that works with customer complaints, understands errors and unacceptable situations, and, to the extent possible, resolves them or sends them to the right address. I want to say right away that the best solution would be to use several methods at once.

1. Call the hotline number

Sberbank hotline number 8-800-555-555-0 , and you can also dial 900 from your mobile phone.

It is worth noting that this method is one of the most “useless”. Over the phone, you are more likely to be able to speak out, simply throw out your resentment or anger. Complaints are rarely recorded there in the proper form. Most likely, the complaint will not even be assigned a number. There is a chance that you will come across an adequate operator who will understand your problem and will formalize and record everything correctly, but this is extremely unlikely. But this method of communication cannot be ignored.

2. Write to Sberbank on the official website

On the Sberbank website there is an inscription “Feedback” at the top. This is where the application form opens. In the form that opens, you can write your complaint, as well as select one or more items to which your question relates. Typically, the “Other” item is most often used for complaints. After you submit your complaint using this form, it will be assigned its own number by which you can track the status of your complaint. There, in the feedback, you will see a field where you can enter the request number to check its status. Such complaints are processed fairly quickly: a message is received that it has been accepted, and then a response is received from the bank. This may take a couple of business days. The answer and possible measures taken are not always satisfactory to those who applied. Sberbank will consider the complaint within seven working days. Most often, the response looks like an ordinary formality and does not create the impression that the complaint has even been read.

3. Complaint via Sberbank Internet banking

The official website of Sberbank of Russia also makes it possible to use Sberbank Online to leave a complaint. This method is convenient because written correspondence will be stored for about six months, which means you can have access to it at any time. In Sberbank Online it is quite difficult to find this inscription “Letter to the bank”, since it is hidden at the very bottom of the page, and also in small print, on the right side. This method is good for storing correspondence that may be useful to you.

4. Written application to the bank

You can get a sample of such an application at the bank office, and there may also be a ready-made form for this purpose. The most effective way would be to write an appeal in the presence of the head of the department. Usually, even during writing, the problems that have arisen can be resolved by this manager, since it is not beneficial for him that the appeal be sent to higher management. A written appeal is a document that is best sent to the regional director or division director if you want the complaint to have additional weight.

5. Third-party Internet resources

Not the only official website, that is what they say. Employees of Sberbank of Russia also live on large portals dedicated to banks. Typically, complaints received there are given special attention. At least for other banks for sure. By leaving a complaint there, you will not only tell other people about what happened, but will also affect important indicators of the level of quality of the bank's service, as well as other loyalty charts.

What to do if ordinary complaints are powerless?

If your complaint is not just related to the quality of service, but your rights were violated or the bank’s actions violate the laws of the Russian Federation, then this is a good reason to go further. But remember that in case of violation of your rights, the appeal will be considered up to 30 days, and in case of violation of the law, more than 30 days. In order to achieve justice, you will have to gain strength, patience and endurance. Where to complain about Sberbank in this case?

Contact Rospotrebnadzor

The Federal Service for Surveillance on Consumer Rights Protection has its own hotline 8-800-100-00-04 .

You can also keep it within two thousand characters, attaching photographs or other documents if necessary. You will need to indicate all possible ways to contact you, and then wait for a response on average from 10 to 30 days, depending on the complexity. If you like to communicate face to face, then you can enjoy the queues at regional branches.

Complaint to the Central Bank of the Russian Federation

In order to write, you will need to keep within 5000 characters, and you can also attach a maximum of ten files. The Central Bank regulates and supervises all commercial banks, so skillful complaints in cases of violations of citizens' rights can lead to serious measures - up to the revocation of the license. Be sure to think about the exact topic of the appeal and the type of appeal, since these points, with a reasonable approach, will greatly speed up the consideration of the complaint. And also an important recommendation.

In your appeal, indicate specific violations and, ideally, articles of regulatory laws that were violated.

Prosecutor's office

It is best to contact the regional or regional office, and it is definitely worth noting that in this matter you are a legally unprotected party. And you also urgently need the protection of law enforcement agencies. With this approach, they will be obliged to stand up for you if you really do not have the opportunity to spend money on a lawyer, and you don’t understand anything at all in legal matters. In the appeal itself, you write completely everything that worries you. If you wish, you can add to the original complaint that you made for yourself.

Court

If you are confident that you are right, you know that your rights have been violated, and nothing else has helped you achieve justice - the time has come for a serious decision. In this case, you need to collect absolutely everything that was previously: numbers of requests, complaints, photographs, screenshots of correspondence, audio recordings of conversations, copies of written responses, everything. Any facts that have documentary evidence will help you. Do not forget that it is the losing party who pays the legal costs, so ask yourself the question - are you really sure that this is necessary?

Good afternoon. I have been your client for the past several years. Firstly, I would like to change the Sberbank branch located at: Moscow, st. Marksistskaya, 9, Additional office No. 9038/01677, where I am currently receiving services under the Sberbank Premier program, and accordingly change my personal manager, despite the fact that this branch is located nearby for me. Initially, I was pleasantly surprised by the competence of the personal manager of an employee of this department named Rustem, always a friendly, professional employee. This positive attitude and knowledge of Rustem made Sberbank a bank close to me; all issues (local and global) were always resolved promptly, and most importantly, resolved. Then the manager changed, he became a girl named Daria, who never gave a damn about any questions for which I turned to her, did not hear a single competent answer, or she constantly asked for help from colleagues, it got to the point that I I contacted the Sberbank Premier branch Additional office No. 9038/01677 once out of ten visits, I tried to contact any of the Sberbank Premier employees, but not Daria, because She does not have sufficient basic knowledge, nor does she have the skills to communicate with people. In particular, it was necessary to pay for the Goods according to a payment order to VTB24 bank, so Daria couldn’t cope, she took me to another employee, but the payment was made with errors on the part of Sberbank employees, the money was returned after 5 days and I had to make this payment through a third-party bank banking operation. Well, okay, I figured that I don’t have a personal manager, we can live without him. On October 31, 2017, at 19:25, I applied via electronic queue to withdraw funds in the amount of 500,000 (five hundred thousand) rubles. They served me and gave me the same amount at the cash register. After the money was issued at approximately 19:30, the following problem emerged - it was impossible to leave Sberbank, a group of people - clients, numbering 5-7 seven people - were huddled at the door, the door was closed, the iron blinds (roller shutters) were lowered. Until all the clients were served in this branch, the door was not opened for us, the roller shutters were not raised. We had to wait for 20-25 minutes for the branch to close in order to leave the bank together with the bank employees and the rest of the visitors of this branch. I think this situation is absurd and unacceptable, but if the management of the branch “educates” us, the bank’s clients, in this way, then these experiments had their effect - Additional office No. 9038/01677 will be the last place I turn to in case of any need for Sberbank services , in addition, I’ll also think about whether I should move to VTB 24, which is also located next door. At the same time, I was an eyewitness to the showdown between the head of the branch (a woman) and the bank employees, these disputes were probably not intended for my ear, but nevertheless, this only says one thing, that the head of the branch does not have organizational skills, and the team simply does not perceive her as one of their own boss Nevertheless, we, the people of Rus', apparently at the genetic level are ready to endure and not react to such trifles, and if what happened the next day had not happened, then I would not have turned to you. On November 1, 2017, an opportunity happened, after which I decided to write a real letter to the management of Sberbank. I needed to withdraw 400,000 (Four hundred thousand) rubles from the card. Seeing the queue at the service desks, I went to Premier Sberbank and turned to the girl who was in splendid isolation in the glass office (not Daria!), introducing herself as a client of Premier Sberbank, with a request to help me withdraw 400,000 (Four hundred thousand) rubles. I addressed her politely, but in response I heard a curt: “Oh, did you order this amount?” Without introducing herself, without finding out who approached her, without offering to sit down, this bank employee (later found out, from her words, her name is Kulibina Alina). I tried to explain that this amount was by no means a large sum, so why should I order something in advance, and also explained that yesterday I was withdrawn a large amount at the regular cash desk of this branch without any questions. But the manager of Sberbank did not want to listen to the Prime Minister, saying that such money must be ordered in advance... Then, succumbing to the destructive position of Alina Kulibina, I asked how I could change this branch to another branch (in terms of servicing the Premier Sberbank), to which she kindly replied, that “call the hotline and change this branch to another.” That’s how easy it turns out that Sberbank (employees) can lose their clients. Instead of first finding out why the client is dissatisfied, finding out the client’s wishes and trying to help him, especially since the situation was not particularly difficult to resolve, the Sberbank manager may discourage the desire to be serviced not only in this branch, but also in the Savings Bank as a whole. Then I went to the regular cash desk of the same branch, taking an electronic queue coupon, and freely received the amount I required in the amount of 400,000 (Four hundred thousand) rubles at the regular cash desk, where no one told me that such a large amount (?!) must be ordered in advance. I wanted to leave my review in the book of wishes for good luck and reviews, the girl at the coupon issuing machine kindly suggested where this book was, but when I took the book, opened it and still wanted to write what I think about this department, the same “girl with pigtails" literally pulled out of my hands this book of complaints with babbling incomprehensible phrases, they say, why, now they will come to you and help... No one came to me, but in my opinion, it is not me who needs help, but this department, as assistance in organizing and conducting educational work regarding the procedure for communicating with clients (people). Additionally, I have a question for the management of Sberbank - is the Sberbank Premier program a tick, a tribute to fashion or compliance with competing banks? Or is it some kind of customer convenience, some privileges, time savings? I had this kind of situation in this branch at Sberbank Premiere - not for the first time, I decided to turn to you after all, it’s better than simply and silently leaving for another bank. I haven’t yet understood for myself what kind of program this is, if the managers of Sberbank Premier are doing everything to discourage such clients from themselves, either they don’t want to work, or they can’t, or this attitude is given by the higher management. And another question, is the amount of 400,000 (Four hundred thousand) rubles really a large sum? Requiring a pre-agreed application? And, even if this is so, shouldn’t managers first of all try to resolve this issue as a model of behavior by telling the client, “sit down, now I’ll contact the cashier, find out about the availability of this amount, or the availability of the amount that we can issue " Maybe I’m wrong about something, then I will correct myself, because we are all human, and we all make mistakes. If you think that there is unprofessionalism among the employees of this Sberbank Additional Office, including the head of the Additional Office, I ask you to carry out appropriate educational work. And for such Sberbank employees as Rustem (I don’t remember his last name) I am very grateful!!! Once again, I ask you to tell me how I can change the Sberbank branch and my personal manager. Sincerely, Sberbank client (using the benefits of the Sberbank Premier program nine to ten times).

Sberbank is one of the largest credit institutions in Russia. As part of protecting their own interests and rights, users can write a complaint against Sberbank.

Page content

Common reasons are related to the lack of bank staff:

• customer focus;
• professionalism;
• responsibility;
• competence;
• loss of user data;
• operational errors.

Protection of rights will have to be ensured on our own and by all means available to consumers of banking services.

What complaints can you leave?

You need to write a complaint against Sberbank immediately if a conflict situation arises. There are several ways to do this:

• written application;
• electronic appeal;
• call the bank's hotline contact center at 88005555550 within the Russian Federation or 84955005550 for international connections;
• request to external authorities supervising the work of credit companies.

At the bank branch, a special form of forms is used for users. It must be provided upon request. The complaint is written to the head of the office.

Dissatisfied with the service at Sberbank

If the rights of potential or existing clients are violated, a complaint can be filed against Sberbank of Russia with regulatory organizations. To do this, you need to understand where to turn in different situations. Such issues are addressed by:

1. Central Bank.
2. Roskomnadzor.
3. Rospotrebnadzor.
4. Antimonopoly Committee of the Russian Federation.
5. Prosecutor's office.
6. Police.

central bank

This institution controls the activities of all credit and financial institutions in the banking sector in the Russian Federation. Address of the regional office for submitting a written application for SB. The Internet reception of the Central Bank operates online.

A number of rules are used for electronic requests:

1. Only correctly completed forms will be accepted for consideration.
2. The maximum size of each application does not exceed 15 thousand characters.
3. Can not use:

• obscene statements;
• advertising of any nature;
• incorrect language;
• unreadable text (no spaces, capital letters, Latin alphabet);
• incorrect or inaccurate information about the applicant.

It is up to the client to decide where the response from the Central Bank will be sent: to an email or home address.

Roskomnadzor

The service scrupulously monitors the work of all companies in the field of information technology (IT), mass communications (QMS) and communications. It also accepts claims related to violations of the law regulating the use of personal data. Citizens can visit Moscow. The organization is located at building 7 on Kitaygorodsky proezd.

A personal visit is possible upon presentation of a passport from 17:00 to 19:00 on Thursdays. Information on the procedure for accepting individuals and legal entities and considering applications is clarified upon request by email or phone 84959876800. The company has an official website.

Rospotrebnadzor

The organization monitors compliance with consumer rights in all areas, including financial ones. You can contact the company by phone or in writing. Claims are accepted by calling 88001000004 on weekdays from 10 a.m. to 5 p.m. Lunch break lasts from 12 to 12:45 p.m.

If the user decides to file a claim against the bank via the Internet, you need to follow the link to send an authorization letter through the State Services portal. The second option allows you to apply directly.

Antimonopoly Committee of the Russian Federation (FAS)

Queries related to:

• forcing the bank to use the services of an insurance company;
• misinformation of consumers (for example, when a bank advertises loan programs at a rate of 13%, but upon registration it turns out that the figure is 29%);
• refusal of examination when the research is carried out in a company not included in the list of recommended organizations.

Court and prosecutor's office

When the usual methods of resolving the problem do not help, all that remains is to go to the judiciary for help. Before writing a statement, it is worth collecting all the evidence that the plaintiff’s issue remains unresolved. These include request numbers and bank responses.

In case of a visit to the prosecutor's office, you must contact the regional unit. When leaving an application, it would be useful to clarify that the client is not legally protected and needs the help of law enforcement agencies. Protecting consumers from illegal actions of the bank is the responsibility of the organization’s employees.

Police

The reasons for the client's request in this case may be different. If the user’s personal data is disclosed and they call him at a number that was not provided to the bank’s specialists, there is every reason to contact the police department.

Dissatisfied with the work of a Sberbank employee

If the cause of dissatisfaction was the incorrect behavior of the bank manager, an erroneous transaction or the imposition of services, you should write an internal complaint. Many users are concerned about where to complain. There are several design methods available for this:

1. Write a request on the official website.
2. Contact the contact center (hotline).
3. Make a written complaint, then send the form by email or give the form to the department where the employee works.

Attention! Whatever option is used, the bank is obliged to send a response to the request, as required by the regulations. The results of the verification must be received by the applicant within the agreed period.

Sample complaint

Registration follows the same algorithm:

1. Describe in detail the situation that caused dissatisfaction that occurred at the bank.
2. Be sure to indicate the date of the operation, its number and the names of the workers who performed the service.
3. List the requirements to be fulfilled by the bank.
4. There is no need to evaluate or use incorrect expressions; instead, describe the facts concisely so that it becomes clear that the consumer's rights have been violated.
5. At the end of the form, put your signature, date and transcript of the signature.

Important! In addition to drawing up a written request, Sberbank employees are required to provide the user with a review book. There you can voice your dissatisfaction or make a proposal to improve the quality of the bank’s work.

How to write a complaint online

At Sberbank, clients are invited to write a complaint on the Sberbank website using the “Feedback” option on the official website:

1. For individuals, select the “Private Clients” section and indicate the purpose and reason for submitting the application.



2. Next, fill out the text of the application to the bank.





3. If this is not a primary request, you must indicate the number of the previous application. Check the accuracy of the entered data and click “Submit”.

Review takes approximately 30 business days. However, due to the large volume of work, the period often increases significantly. Many of the problems associated with conducting financial transactions cannot be solved immediately. This is explained by the limitation of powers of Sberbank managers.

Poll: are you satisfied with the quality of services provided by Sberbank in general?

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File a complaint by phone

A hotline of Sberbank of Russia has been created to inform, solve problems and provide consultations to the client. From a mobile phone you can dial 900 or 88005555550. For an international call you need to enter +7 495 5005550. At the contact center, operators will help clarify:

1. Necessary information on banking programs and products, which include deposits and plastic cards (debit cards, credit cards and salary instruments).
2. Detailed data on the latest financial transactions carried out on bank accounts.
3. Procedure for urgent blocking in case of card theft or loss.
4. Conditions for disabling mobile banking.
5. Algorithm for setting up safe plastic services for traveling abroad.
6. Methods for filing a claim against bank employees will, if necessary, record the client’s appeal.

You can contact support 24 hours a day.

Written complaint to Sberbank

It is not always possible to organize the flawless and uninterrupted functioning of all branches of the largest financial company. When searching for employees, serious admission criteria are used for each position, but such a measure does not completely exclude the presence of shortcomings in a potential Sberbank employee.

If the manager has shown incompetence, incorrect attitude or unprofessionalism, you should leave a complaint against the head of the Sberbank office. This will be enough to resolve the issue. The maximum period for reviewing complaints is 180 days.